Shipping policy

Urban Drape Supply understands that tableware and lunch boxes are often purchased for practical, time-sensitive needs such as school lunches, work meals, family gatherings, travel, picnics, birthdays, holidays, and everyday household use.

This Shipping Policy explains the current shipping charges and our general procedures for processing and delivering orders.

1. Shipping Rates

Urban Drape Supply currently offers:

Orders of $10.00 or more:
Free shipping.

Orders below $10.00:
A $5.99 shipping charge applies.

The applicable shipping charge will be reflected during the ordering process where applicable.

2. Order Processing

As a proposed standard operating timeframe, orders are generally expected to be prepared for shipment within approximately 1–3 business days after successful order confirmation.

Processing time refers to the period needed to prepare merchandise for shipment and does not include carrier transit time.

Processing may take longer during:

  • Holidays;
  • Promotional periods;
  • Unusually high order volume;
  • Inventory verification;
  • Technical interruptions;
  • Unexpected operational circumstances.

3. Estimated Transit Time

As a general domestic planning estimate, shipments may require approximately 3–7 business days in transit after processing.

These are estimates rather than guaranteed delivery dates.

Customers who need products for a specific event, school schedule, trip, celebration, or meal-planning occasion should order sufficiently early to allow for unexpected delays.

4. Tracking Information

Where tracking information is available, it may be provided through the contact information associated with the order.

Tracking information may take some time to become active after shipment because carrier systems may not record the first scan immediately.

5. Delivery Address

Customers are responsible for providing an accurate and complete shipping address.

Please carefully check:

  • Recipient name;
  • Street address;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code.

If you discover an address error, contact [email protected] immediately.

We cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to a carrier.

6. Delivery Delays

Delivery may be affected by circumstances including:

  • Severe weather;
  • Carrier congestion;
  • Holidays;
  • Transportation interruptions;
  • Incorrect addresses;
  • Regional service disruptions;
  • Technical problems;
  • Events beyond reasonable operational control.

A temporary lack of tracking updates does not necessarily mean that a package is lost.

7. Missing Packages

If tracking indicates that a package has been delivered but cannot be located, customers should first check:

  • Mailboxes;
  • Building reception areas;
  • Mailrooms;
  • Household members;
  • Neighbors;
  • Designated delivery areas;
  • Carrier delivery notes or photographs, where available.

If the package remains missing, contact us with the order number and tracking information.

8. Damaged Packages or Products

If an order arrives visibly damaged, customers should photograph the outer packaging and merchandise as soon as reasonably possible.

Please avoid washing, filling, heating, or otherwise using a damaged lunch box or tableware item before contacting us.

Damage claims should generally be reported within 7 calendar days after delivery.

9. Incorrect Merchandise

If the product received differs materially from the item ordered, contact us before using the merchandise.

Please provide:

  • Order number;
  • Product ordered;
  • Product received;
  • Description of the discrepancy;
  • Photographs when helpful.

We will review the matter and determine an appropriate resolution.

10. Returned Shipments

A shipment may be returned to the sender because of:

  • Incorrect address;
  • Incomplete address;
  • Repeated delivery failure;
  • Refusal of delivery;
  • Other delivery circumstances.

If the package is returned to Urban Drape Supply, we may contact the customer regarding available options.

Additional shipping costs may apply to reshipment where the original delivery problem resulted from inaccurate or incomplete customer-provided information.

11. Special-Date Planning

Urban Drape Supply does not guarantee delivery by a particular date unless a specific delivery commitment has been expressly confirmed.

Customers should allow additional time when merchandise is needed for:

  • School lunches;
  • Work schedules;
  • Holidays;
  • Birthdays;
  • Family gatherings;
  • Travel;
  • Picnics;
  • Special events.

12. Shipping Contact

RGP & COMPANY, INC.
Attn: MALANA MARIE FLORES
511 Recker Hwy
Auburndale, FL 33823
United States
Email: [email protected]