Privacy policy
RGP & COMPANY, INC., operating Urban Drape Supply, respects the privacy of customers and visitors. This Privacy Policy explains how information may be collected, used, disclosed, retained, and protected when customers browse the website, purchase tableware sets or lunch boxes, contact customer service, request a return, or otherwise interact with our business.
Our approach is to collect information for legitimate business purposes, use it in a manner reasonably connected to those purposes, and maintain safeguards appropriate to the information involved.
1. Information We May Collect
Depending on how a visitor interacts with Urban Drape Supply, information may include:
- Name;
- Email address;
- Billing address;
- Shipping address;
- Order details;
- Products purchased;
- Transaction status;
- Return and refund information;
- Customer-service communications;
- Information voluntarily provided by the customer;
- Browser and device information;
- IP address or similar technical information;
- Website usage information;
- Cookie and comparable technology information.
Not every customer will provide every category of information.
2. Information Collected During Purchases
When an order is placed, information associated with the transaction may be used to:
- Process the order;
- Confirm the purchase;
- Prepare merchandise for shipment;
- Communicate about delivery;
- Handle returns and refunds;
- Respond to customer questions;
- Investigate transaction problems;
- Prevent fraud or unauthorized activity;
- Maintain appropriate business records.
3. Payment Information
Payments may be handled by independent payment-processing providers.
Where a third-party provider processes a payment, payment information may be transmitted to that provider under its applicable systems and privacy practices.
Urban Drape Supply does not represent that it directly stores every piece of payment information entered during checkout.
4. Website and Technical Information
Certain information may be automatically generated when visitors access the website.
This may include:
- Browser type;
- Operating system;
- Device characteristics;
- IP address;
- Approximate technical location;
- Pages viewed;
- Access time;
- Referring pages;
- General interaction information.
Technical information may be used to maintain website functionality, troubleshoot problems, improve performance, protect against abuse, and understand general website activity.
5. Cookies and Similar Technologies
The website may use cookies, pixels, local storage, analytics tools, or similar technologies depending on the actual website configuration and service providers.
These technologies may support:
- Essential website functions;
- Security;
- Preference recognition;
- Analytics;
- Performance monitoring;
- General website improvement.
Browser settings may allow visitors to restrict or delete cookies, although disabling certain technologies may affect website functionality.
6. Purposes for Using Personal Data
Information may be processed for purposes including:
- Fulfilling customer orders;
- Delivering purchased merchandise;
- Providing customer support;
- Administering returns and refunds;
- Responding to inquiries;
- Detecting fraud;
- Protecting website systems;
- Maintaining business records;
- Improving services and technology;
- Complying with legal obligations;
- Establishing or defending legal claims;
- Other purposes permitted by applicable law.
Florida's privacy framework expressly recognizes certain uses necessary to provide products or services requested by a consumer, perform contracts, comply with law, prevent fraud, and protect system security.
7. Service Providers
We may use third-party service providers for:
- Website hosting;
- Payment processing;
- Shipping;
- Order management;
- Technology services;
- Security;
- Analytics;
- Customer communications.
Information may be shared with such providers when reasonably necessary to perform the relevant services.
8. Data Minimization
Where Florida privacy requirements apply, covered controllers must limit personal-data collection to data that is adequate, relevant, and reasonably necessary in relation to the disclosed purposes and maintain reasonable administrative, technical, and physical security practices.
Urban Drape Supply intends to follow a data-minimization approach by avoiding unnecessary collection of information that is not reasonably connected to its business purposes.
9. Data Security
RGP & COMPANY, INC. seeks to maintain reasonable safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Security measures may include administrative practices, technical controls, access restrictions, and physical safeguards appropriate to the nature of the information.
No website, electronic transmission, or storage system can be guaranteed to be completely secure.
Florida law separately addresses security of certain confidential personal information and breach-related obligations.
10. Data Retention
Information may be retained for as long as reasonably necessary to:
- Complete transactions;
- Provide customer support;
- Administer returns;
- Maintain financial and business records;
- Prevent fraud;
- Resolve disputes;
- Comply with legal requirements;
- Establish or defend legal claims.
Retention periods may differ depending on the category and purpose of the information.
11. Florida Privacy Rights
Florida's Data Privacy and Security framework includes provisions concerning consumer rights, controller duties, privacy notices, processor responsibilities, sensitive data, and permitted processing activities.
However, the framework does not automatically apply to every business or every processing activity. Florida law establishes specific applicability conditions and exemptions.
Where applicable, consumers may submit privacy-related requests to:
We may take reasonable steps to verify the identity and authority of a person submitting a privacy request.
12. Marketing Communications
If Urban Drape Supply sends promotional communications, recipients may use an available unsubscribe or opt-out mechanism.
Opting out of marketing does not necessarily stop essential communications concerning:
- Orders;
- Payments;
- Shipping;
- Returns;
- Refunds;
- Security;
- Customer-service matters.
13. Sensitive Information
Customers should avoid submitting unnecessary sensitive information through ordinary customer-service communications.
In particular, customers should not send payment passwords, financial account credentials, government identification numbers, or other highly sensitive information by ordinary email unless specifically required through an appropriate secure process.
14. Third-Party Websites
The website may contain links or integrations involving third-party websites or services.
Independent third parties may maintain their own privacy policies and information practices.
RGP & COMPANY, INC. does not control the privacy practices of independent third-party websites.
15. Children's Information
Urban Drape Supply sells ordinary consumer tableware and lunch products. The website is not intended to encourage children to independently submit unnecessary personal information.
Parents and guardians should supervise children's online activity and should avoid providing unnecessary information about a child through customer-service forms or communications.
Where applicable, federal and state children's privacy requirements will be respected.
16. Privacy Policy Updates
This Privacy Policy may be updated when our business practices, website technology, service providers, or legal obligations change.
The effective date at the beginning of the policy identifies the current version.
17. Privacy Contact
RGP & COMPANY, INC.
Attn: MALANA MARIE FLORES
511 Recker Hwy
Auburndale, FL 33823
United States
Email: [email protected]